At the AGM of the Dulwich Area Housing Forum – the forum for council tenants and leaseholders – Bill Newman gave his chairs annual report where he thanked delegates and council officers and then spoke about council housing…
“When major works are carried out to our homes we have endured a project that should be making our homes “Warm, Dry and Safe” but it’s not. We still have homes without insulated walls which are cold and damp resulting in the growth of mould. Condensation arising from badly fitted double glazing. Residents are being told that in a lot of cases that this is due “life style issues”.
We keep being told the repair service will be improved. We find it’s not. Mears now have has the contract to carry out their repairs to our homes for over two year’s Again we hearing they are having another “restructure” to improve their service to us, many residents are finding that they have to re-book appointments. Reasons being given of that the contractors were unable to get access, or that they are delayed, or they do not have the right materials or the job.
We have been promised an improved service to the communal repairs, the council employing new staff to manage these repairs. “Estate action days” are now used to complete some of the working which should have been done on normal day to day level.
The call centre was brought back “in house” last tear with again promises of an improved services to the residents. As we see from theirs stats it has not, We hear that by bringing it back ”in house” that the council have saved over 3 million pounds. Would it not have been better to use some of the savings to improve the service we receive. The managers at the call centres say they are now receiving a larger amount of calls., which is most likely due to the fact that this is the main way many residents can contact the council. If residents are lucky to be near one the one stop shops they find they have to wait or be given as appointment to have the questions answers. (more…)