Earlier this year Southwark Council ran the Freedom Pass renewals in Southwark and did a bad job. A colleague couldn’t attend the first council scrutiny meeting to review how things went and how things should be improved going forward.

Unusually I then attended the remaining review meetings to ensure I followed the process through.

The committees recommendations will be presented to the council’s Overview and Scrutiny Committee next Monday 8 December. Hopefully all our recommendations will be accepted. We put a lot of effort into this scrutiny.

Since my involvement further examples of how painful the process is have come to me as casework. We really must ensure we fix this service once and for all.