GP Complaints and Praise – how to?

I’ve had a number of negative comments about local East Dulwich GP practices. I’m sure a number of complements are also out there.

Since 1 April 2013 to make complaints about NHS health care:

If you have a comment or a complaint about a GP, dentist, pharmacy or optician contact the London office of NHS England at england.contactus@nhs.net. You can also contact NHS England on 0300 311 22 33. There is more information available at http://www.england.nhs.uk/contact-us/complaint.

If you have a comment or complaint about a hospital, mental health or community trust please contact the respective organisation directly.

If you have a comment or complaint about any other local health service please contact NHS Southwark Clinical Commissioning Group, via the South London Commissioning Support Unit at SLCSU.complaints@nhs.net or telephone 0800 456 1517

If you need support in making a complaint please contact VoiceAbility who provide NHS complaints advocacy at nhscomplaints@voiceability.org telephone 0300 330 5454, Textphone Number 0786 002 2939 or fax 0330 088 3762

More information on the website: http://www.southwarkccg.nhs.uk/GetInvolved/Pages/PALSandComplaints.aspx

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